Cancellation Policy
Effective Date:
Welcome to . This Cancellation Policy explains how users can cancel subscriptions and other paid services offered through our dating application.
1. Subscription Cancellation
Users may cancel their subscription at any time. The cancellation process depends on where the subscription was purchased.
- Apple App Store: Cancel your subscription through your Apple subscription settings.
- Google Play: Cancel your subscription through your Google Play subscription settings.
- Website Purchase: Cancel through your account settings or contact our customer support team.
2. Automatic Renewal
Paid subscriptions may automatically renew at the end of each billing period unless you cancel the subscription before the next renewal date.
To avoid another subscription charge, please cancel your subscription before the renewal date shown in your account or payment provider.
3. What Happens After Cancellation?
After you cancel your subscription, you will generally continue to have access to your paid features until the end of your current billing period.
Once the current billing period ends:
- Your subscription will not automatically renew.
- Premium features may be disabled.
- Your dating-app account will remain active unless you delete it.
- Your profile and account information may remain subject to our Privacy Policy.
4. Cancellation Does Not Automatically Provide a Refund
Canceling your subscription does not automatically result in a refund for payments that have already been processed.
Refund requests are handled according to our Refund Policy and applicable consumer-protection laws.
5. Account Deletion
Subscription cancellation and account deletion are two different actions.
If you want to permanently delete your dating-app account, use the account deletion feature available in the application or contact customer support.
Deleting your account may permanently remove your profile, matches, messages, photos, and other account information, subject to applicable law and our data-retention requirements.
6. Technical Problems
If you are unable to cancel your subscription because of a technical problem, please contact our support team as soon as possible.
When contacting us, please provide the email address associated with your account and, if available, your subscription or transaction information.
7. Third-Party Purchases
If you purchased your subscription through Apple, Google, or another third-party payment platform, cancellation may need to be completed directly through that platform.
Third-party billing and subscription policies may also apply.
8. Changes to This Cancellation Policy
We may update this Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date.